How Trade Assurance works
Every transaction on Huayuesc is protected by Trade Assurance. Your 30% T/T deposit and the 70% balance sit in a partner-bank escrow account (not in Huayuesc's hands, not in the supplier's hands). The supplier only receives the funds after you confirm you have received goods of acceptable quality. If you do not confirm within 14 days of delivery, the system auto-releases to avoid holding funds unreasonably.
βTrade Assurance is Huayuesc's number-one differentiator. A new buyer can place a $50K order with the same peace of mind as ordering from a domestic Vietnamese supplier.β
When something goes wrong
If the goods do not match the description, are late or are defective, file a complaint within 7 days of receipt. Attach photo/video proof, the order number and the shipping invoice. The Huayuesc dispute team acknowledges within 24 hours and begins investigating. We contact the supplier in Chinese and audit the product at the buyer's warehouse if needed. A resolution is proposed within 3-5 business days.
Resolution options
3 resolution options:
- 100% refund from escrow β if the goods seriously misrepresent the description.
- Free exchange β the supplier re-manufactures plus free DDP to Vietnam.
- Negotiated compensation β an X% discount if the defect is minor and the buyer agrees to keep the goods. Huayuesc handles the resolution directly with the supplier; the buyer does not need to speak Chinese. The rate of complaints resolved in the buyer's favor: 87% (Q3/2025 report).
- βDeposit held in partner-bank escrow (not by Huayuesc)
- βThe supplier only receives funds when the buyer confirms acceptable quality
- β7-day complaint window, 3-5 business days to resolve
- βBuyer refund/replace rate: 87%
- βHuayuesc negotiates with the supplier in Chinese on your behalf
Send a free RFQ and get quotes from 5-10 suppliers within 24h. No middlemen, no hidden fees.